"My goal at every stage of my career has been to help others, build from my own lessons learned, and create from the opportunities I see within the systems around me. I've built things without a playbook or direction — and when I see a process that could benefit others, I don't keep it to myself. If it's missing, I build it. If it exists, I share it. This is my authentic self. One I've embraced fully — and through it I share my perspectives and experiences with the world."
About Me
I started my career repairing devices and solving hands-on technical problems — working through IT coordination, enterprise support, server infrastructure at a major cloud provider, and systems management before finding my home in customer success. I never stopped being curious about the systems, the people, and the gaps in between. Over time I moved from resolving issues to preventing them. From answering questions to building the programs that make the questions easier to answer.
Today I lead strategic customer success programs for global enterprise accounts, bringing together technical fluency and relationship management to deliver outcomes that actually matter to the business. I pick up new products fast, thrive in ambiguity, and consistently deliver work that scales beyond the original ask.
I am also a certified BodyCombat instructor, a community volunteer, and someone who believes that showing up for others in any room is never wasted energy.
Bilingual in English and Spanish.
What I Do
I build the programs that help customers get real value from their investment — office hours, training content, user groups, and enablement frameworks. I design for adoption, not just awareness.
From troubleshooting Splunk environments on AWS and GCP to translating vulnerability findings for compliance teams — I bridge the gap between what the technology does and what the business needs.
I don't wait for direction to create something valuable. I notice gaps, build solutions, and share them with the broader team. The tools, templates, and programs I've created have scaled far beyond their original scope.
Featured Work
Designed and built a quarterly and customer business review presentation template that standardized executive communication and value realization storytelling across the entire Customer Experience organization at Splunk.
Co-created and launched a customer user group with a key enterprise account, designing the agenda collaboratively around their priorities. Through that partnership, identified a customer voice worth amplifying, nominated them to speak at Splunk Go, and supported their journey to the stage. That same customer is now scheduled to speak at .conf26.
Co-presented "Planning & Executing Long-Term Strategic Customer Engagements" at Splunk's Global Technical Summit, sharing field-tested frameworks for sustained value realization with colleagues across AMER, EMEA, and APAC.
Built and delivered a full curriculum — from scratch, before AI tools existed — teaching 100+ technical success engineers how to connect platform health findings to measurable business outcomes using the Splunk Assessment Tool and related resources.
Identified an operational gap where technical expertise was concentrated informally in a small number of individuals, creating bottlenecks and slower resolution times. Designed and proposed a domain-based routing model that introduced structured ownership across technical areas — without changing existing roles, queues, or workflows. Included a team survey framework to surface expertise visibility and coverage gaps across the organization.
Beyond the Role
Currently designing and building a consumer-facing app focused on protecting older adults from scams, featuring bilingual support and a caregiver notification system. Independently managing product vision, UX, and iteration. Because the instinct to build something useful doesn't stop at 5pm.
Serving on the Capital Region Leadership Committee, supporting professional development, inclusion, and peer connection for women across the organization.
Certified group fitness instructor bringing the same coaching presence and community energy to the gym that I bring to the boardroom. Teaching is teaching — the room just looks different.
Consistent contributor across causes: Ainsley's Angels at the Special Olympics, park restoration, food service for unhoused neighbors, and nonprofit startup consulting. Showing up for others is simply part of who I am.
Let's Connect
If you are looking for someone to lead customer success programs, drive enablement strategy, or build what is needed when no playbook exists — let's talk.
Connect on LinkedInOr reach me directly at escdianabar@gmail.com